Experiences

• Frog Design (2016-2019)
  
• Princeton University (2019-Present)
• DoD(Afghanistan & Rapid Prototyping) (2010-2011)

Skills

• Human Centered Design
• Design Strategy
• Teaching
• Technology Strategy
• Scenario Planning & Futurecasting

I define design as the implementation of innovation under specific constraints: the creation of an object, service or experience that can be delivered and that people want to use. Design is closely related to creativity (thinking differently) and innovation (getting a group to adopt a new practice).

Much of my career has been focused on designing innovative (new) things: organizations, products, processes, experiences, and markets. Design often incorporates a creative problem-solving methodology, like agile design or human centered design, depending on the availability of user feedback and how well defined the problem you are trying to solve is.

Good design is about simplicity, benefit, and intuition. A good design can result in beautifully created things, but design can also be quiet, causing you to not even realize a certain kind of functionality or symmetry was there, because what happens just makes sense. While my tech experience is more analytical, my design work focuses more on the human experience, and often focuses the integration of artificial intelligence and related capabilities into design.

Our design team worked with a major athletic retailer to create their new global headquarters. The goal was to create the most connected corporate headquarters in the world, to showcase the future of work, to make any employee—no matter where they were based—feel at home when they visited, to uplift the city around it, and to showcase an emerging brand as it expands onto the Global Stage.

Our work between 2016 & 2017 focused on identifying opportunities where near-term experience projects can bring immediate value to the campus while at the same time developing the global retailer’s capability to bring the future vision of digital connectivity to life.

After research and future casting workshops, we developed a design framework that would align the key ingredients of innovation: the people, places and technology that would allow the company to live 18 months into the future in order to create and sustain a competitive advantage in the market.

Our team’s work included coming up with a vision and experience strategy for a campus that lived 18 months into the future, centered around the different types of users who would interact with the campus, both physically and digitally, but focused significantly on the journey of the employee across three categories:

1. Mobility. The flow of people in and around the global campus network, allowing seamless access and meaningful transitions that support core values of the company.

2. Content. Data collection and fusion to deliver contextually relevant information that amplifies teammate and guest experiences and drives business value (not just content to screens). 

3. Collaboration. Fostering the ability for teammates to collaborate across the globe without friction, in the spaces they choose, using the devices they choose.

Our work then took us to defining nine experience initiatives that the company would need to develop in order to coordinate and bring to life campus experiences across people, places, and technology. Some of these initiatives would be able to be fielded in the near future by taking advantage of a number of key technologies that the company already employed throughout its enterprise.

Each of these initiatives were also made up of a number of technical capabilities that the company would need to develop to bring the experiences to life, and a 5-year technology roadmap optimized to deliver short-term value and optionality.

Finally, all of this was organized around a three phase strategy: a foundational phase that would align the organization around initiatives, an experience design and prototyping phase to create learning while socializing new experiences, and a capability development phase that brought the future campus to life.